Job Description
Join our award-winning healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical hours. This immediate opportunity offers competitive pay, comprehensive benefits, and a supportive work environment in Baltimore's vibrant medical district. We're seeking a dedicated professional to ensure seamless operations during overnight shifts while delivering exceptional patient experiences. Enjoy premium shift differentials and career advancement opportunities in a facility renowned for patient care excellence.
Responsibilities
- Manage front desk operations during overnight hours, including patient check-in/check-out and appointment scheduling
- Handle incoming calls, emails, and patient inquiries with exceptional professionalism
- Process insurance verifications and maintain accurate patient records
- Coordinate with nursing staff and emergency services for urgent patient needs
- Prepare daily reports and ensure HIPAA compliance for all documentation
- Maintain a clean, organized reception area and manage office supplies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of front desk or customer service experience in healthcare setting
- Proficiency in medical software (Epic, Cerner) and Microsoft Office Suite
- Strong multitasking abilities with attention to detail
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Current CPR/BLS certification (or willingness to obtain)