Job Description
Join our award-winning healthcare team as a Night Shift Receptionist in Omaha, NE! We're seeking a detail-oriented professional to manage our front desk operations during evening hours with a flexible schedule that accommodates your lifestyle. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions make a tangible impact on patient experiences.
This role is perfect for night owls who thrive in dynamic settings. You'll be the first point of contact for patients and visitors, ensuring seamless operations while maintaining our commitment to exceptional service. If you're passionate about healthcare administration and value work-life balance, this position offers the perfect blend of structure and flexibility.
Responsibilities
- Manage front desk operations during night shift (6 PM - 6 AM), including patient check-in/check-out and appointment scheduling
- Answer multi-line phone system, triage calls, and route inquiries to appropriate departments
- Maintain patient confidentiality while handling sensitive information and medical records
- Coordinate with clinical staff to ensure smooth patient flow during evening hours
- Perform administrative tasks: data entry, filing, inventory management, and report generation
- Oversee facility security protocols and emergency response procedures overnight
- Assist with patient billing inquiries and insurance verification processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year receptionist or front desk experience in healthcare setting
- Proficiency with EHR systems (Epic or Cerner a plus) and MS Office Suite
- Exceptional communication skills with ability to remain calm under pressure
- Valid Nebraska driver's license and reliable transportation
- Flexibility to cover variable shifts including weekends and holidays
- CPR/First Aid certification (or willingness to obtain within 30 days)
- Ability to stand/walk for extended periods and lift up to 25 lbs