Job Description
Join our prestigious medical facility as a Night Shift Receptionist and become the cornerstone of our patient experience. This pivotal role combines exceptional customer service with precise data management in a dynamic 24/7 healthcare environment. You'll be the first point of contact for night-time patients, ensuring seamless operations while maintaining HIPAA compliance and accuracy in all digital records. Enjoy competitive pay, comprehensive benefits, and a supportive team culture focused on professional growth.
Responsibilities
- Manage high-volume phone systems and triage emergency calls during overnight hours
- Perform accurate data entry for patient records, billing codes, and appointment scheduling
- Greet and assist patients/families with check-in processes using EMR systems
- Coordinate with on-call medical staff and security personnel for urgent matters
- Maintain secure documentation and digital filing systems per healthcare protocols
- Process insurance verifications and manage overnight appointment scheduling
- Monitor facility security systems and access protocols during night shift
Qualifications
- Minimum 1 year receptionist or customer service experience in healthcare setting
- Proficient in data entry with 60+ WPM typing speed and 98% accuracy
- Expertise in EMR systems (Epic/NextGen preferred) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate sensitive situations
- Night shift availability (11 PM - 7 AM) and flexible scheduling during holidays
- Strong attention to detail with HIPAA compliance knowledge
- High school diploma or equivalent; healthcare certification a plus