Job Description
Join our award-winning healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical hours. We're seeking a dedicated professional to deliver exceptional service while managing front desk operations in a fast-paced 24/7 facility. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment that values work-life balance. This role offers unique opportunities for career growth within our expanding network.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy during overnight hours
- Handle multi-line phone system and triage urgent calls to appropriate departments
- Coordinate appointment scheduling and maintain electronic health records
- Process insurance verifications and collect payments using HIPAA-compliant systems
- Prepare nightly reports and ensure secure handling of confidential documents
- Collaborate with security and nursing staff for emergency protocols
Qualifications
- Minimum 1 year receptionist or customer service experience in healthcare preferred
- Proficiency with electronic health records (EHR) systems
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong multitasking skills in high-pressure situations
- Basic knowledge of medical terminology and insurance processes
- Valid CPR certification (or willingness to obtain)
- Flexible schedule availability including weekends and holidays