Job Description
Join our award-winning healthcare team as a Night Shift Receptionist in Memphis! We're seeking a professional, energetic individual to provide exceptional front-desk support during evening hours. This full-time role offers competitive pay, comprehensive benefits, and immediate opportunity for career growth in a fast-paced medical environment.
As the first point of contact for patients and visitors, you'll create lasting impressions while ensuring seamless operations. Our state-of-the-art facility offers modern amenities and a supportive culture focused on patient care and employee development.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy
- Handle multi-line phone system and schedule appointments efficiently
- Process insurance verification and maintain electronic health records
- Coordinate with medical staff for urgent patient needs during night hours
- Manage office supplies and ensure reception area remains pristine
- Assist with billing inquiries and financial counseling
- Maintain strict HIPAA compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of front-desk or customer service experience
- Proficiency in medical software (Epic, NextGen) and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work nights, weekends, and holidays as needed
- Basic knowledge of medical terminology and insurance processes
- Positive attitude with strong attention to detail