Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Carolina Medical Center! We're seeking a warm, organized professional to be the first point of contact for our patients in a state-of-the-art facility. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Charlotte. Immediate openings available!
Responsibilities
- Manage patient check-in/check-out processes with accuracy and compassion
- Answer multi-line phone system and route calls appropriately
- Schedule appointments using Epic EHR system
- Verify insurance information and collect co-pays
- Maintain clean, organized reception area
- Assist with medical records management
- Coordinate with clinical staff for patient flow
Qualifications
- High school diploma or equivalent required
- 1+ years medical reception experience preferred
- Proficient with EHR systems (Epic a plus)
- Exceptional customer service skills
- Ability to multitask in fast-paced environment
- Basic medical terminology knowledge
- Clear communication in English/Spanish bilingual preferred