Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Metro Health Solutions! This pivotal role combines exceptional customer service with precise data entry responsibilities in a 24/7 medical facility. You'll be the first point of contact for patients and staff during overnight hours, ensuring seamless operations while maintaining HIPAA compliance. We're seeking a detail-oriented professional who thrives in quiet environments and values accuracy. Enjoy competitive pay, comprehensive benefits, and a supportive night shift culture. Apply today to become an essential part of our patient-centered team!
Responsibilities
- Manage front desk operations during night shift (10 PM - 6 AM), including patient check-in/out and appointment scheduling
- Accurately enter patient data into electronic health records (EHR) systems with zero-error tolerance
- Answer multi-line phone system, triage emergency calls, and route inquiries appropriately
- Process insurance verifications and maintain confidential patient records
- Coordinate with overnight medical staff for urgent patient needs and administrative support
- Manage office supplies inventory and basic equipment troubleshooting
- Prepare daily reports and ensure accurate data transfer between shifts
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year experience in receptionist or data entry role
- Proficient in EHR systems (Epic, Cerner) or similar medical software
- Exceptional typing speed (45+ WPM) with 98% data accuracy
- Strong knowledge of HIPAA compliance and medical confidentiality protocols
- Ability to work independently during overnight hours with minimal supervision
- Excellent communication skills and calm demeanor under pressure
- Basic knowledge of medical terminology and insurance processes