Job Description
Join our dynamic healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical evening hours. This pivotal role requires exceptional organizational skills and a calm demeanor to manage high-volume patient inquiries while maintaining a welcoming atmosphere. We offer competitive compensation, comprehensive benefits, and a supportive work environment designed for professional growth.
Responsibilities
- Manage multi-line phone system and triage incoming calls with precision
- Greet patients, visitors, and staff with professionalism and warmth
- Schedule appointments and maintain accurate electronic health records
- Process insurance verifications and collect patient co-pays
- Coordinate with clinical teams to ensure seamless patient flow
- Maintain secure confidential patient information per HIPAA standards
- Assist with administrative tasks including filing and document management
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency in Microsoft Office Suite and EHR systems
- Exceptional communication and interpersonal skills
- Ability to work independently during night shifts (6 PM - 6 AM)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred
- Healthcare background highly desirable