Job Description
Join our award-winning team as a Night Shift Receptionist at Premier Hospitality Group! We're seeking a polished professional to manage our high-profile lobby during evening hours while maintaining exceptional guest experiences. This flexible-schedule role offers competitive compensation, growth opportunities, and a dynamic work environment in Milwaukee's vibrant downtown.
As the first point of contact for our VIP clients, you'll embody our commitment to excellence through seamless communication and proactive problem-solving. Enjoy a supportive team culture, modern amenities, and the satisfaction of contributing to Milwaukee's premier hospitality destination.
Responsibilities
- Manage all incoming communications (calls, emails, visitors) during night shift hours
- Coordinate guest arrivals, check-ins, and special requests with precision
- Maintain accurate visitor logs and security protocols after business hours
- Oversee office operations including supply inventory and equipment maintenance
- Collaborate with overnight staff to ensure seamless service transitions
- Handle confidential information with discretion and professionalism
- Uphold brand standards through exceptional customer service at all times
Qualifications
- Minimum 2 years receptionist or customer service experience
- Proven ability to manage multi-line phone systems
- Exceptional communication and conflict resolution skills
- Proficiency with MS Office Suite and reservation software
- Flexible availability including nights, weekends, and holidays
- Ability to work independently with minimal supervision
- Strong attention to detail and organizational abilities
- Valid Wisconsin driver's license preferred