Job Description
Join our award-winning healthcare team as a Night Shift Receptionist at Sun Valley Medical Center. We're seeking a dedicated professional to provide exceptional front-desk support during evening hours in our Mesa, AZ location. This critical role ensures seamless patient experiences while maintaining a secure and welcoming environment. Enjoy competitive compensation, comprehensive benefits, and a supportive culture focused on career growth.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy
- Answer multi-line phone system and route calls to appropriate departments
- Schedule appointments and maintain electronic health records (EHR) systems
- Process insurance verification and collect patient payments
- Coordinate with medical staff to address urgent patient needs
- Maintain secure reception area and manage visitor access
- Prepare nightly reports and ensure HIPAA compliance
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Minimum 1 year receptionist or customer service experience
- Proficiency with EHR systems (Epic or Cerner a plus)
- Strong multitasking ability in fast-paced environments
- Exceptional communication and conflict resolution skills
- Basic medical terminology knowledge
- Ability to work independently with minimal supervision
- Valid Arizona driver's license and reliable transportation