Job Description
Join our dynamic healthcare team as a Night Shift Receptionist and become the cornerstone of our patient experience! We're seeking a professional, detail-oriented individual to manage our front desk operations during evening hours. This critical role ensures seamless patient flow, maintains secure records, and delivers exceptional service in a fast-paced environment. Immediate opening with competitive benefits and growth opportunities.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy
- Handle multi-line phone systems and route calls to appropriate departments
- Maintain HIPAA-compliant electronic health records and filing systems
- Coordinate appointment scheduling and manage provider calendars
- Process payments, verify insurance information, and manage billing inquiries
- Assist with patient registration and intake procedures
- Prepare nightly reports and maintain office supplies inventory
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with medical software (Epic, eClinicalWorks preferred)
- Strong organizational skills with attention to detail
- Ability to multitask in high-pressure situations
- Basic knowledge of medical terminology and HIPAA regulations
- Flexibility to work nights (6 PM - 6 AM) including weekends
- High school diploma or equivalent; college coursework a plus