Job Description
Join MetroCare Health Systems as a Night Shift Receptionist and become the heart of our 24/7 patient care operations. We're seeking a dedicated professional to manage our front desk during evening hours, ensuring seamless communication and exceptional service for patients, visitors, and staff. This is an immediate opportunity for a career-focused individual to thrive in a dynamic healthcare environment with competitive pay and comprehensive benefits.
Responsibilities
- Manage multi-line phone system, triaging calls to appropriate departments and providing accurate information
- Greet and register patients with empathy, verifying insurance and maintaining HIPAA-compliant records
- Coordinate visitor access, including badge issuance and escort protocols for after-hours arrivals
- Process incoming/outgoing mail and packages, managing deliveries to clinical areas
- Maintain lobby security, monitoring access points and responding to emergency protocols
- Collaborate with night-shift nursing staff on patient flow and appointment scheduling
- Generate daily reports for administrative review using EMR systems
Qualifications
- Minimum 1 year receptionist or customer service experience in healthcare setting preferred
- Proficiency with Microsoft Office Suite and electronic medical records (EMR)
- Exceptional communication skills with multilingual capabilities a plus
- Ability to remain calm and professional during high-pressure situations
- Valid Minnesota driver's license with clean driving record (for occasional errands)
- Flexibility to work weekends and holidays as required by 24/7 operations
- Basic knowledge of medical terminology and HIPAA regulations