Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at El Paso Medical Center. This critical role ensures seamless patient experiences during evening hours while maintaining a professional and welcoming environment. Enjoy competitive compensation, comprehensive benefits, and a supportive work culture dedicated to excellence. We're seeking a detail-oriented professional who thrives in fast-paced settings and values patient-centered care.
Responsibilities
- Manage front desk operations during evening shifts, including patient check-in/out and appointment scheduling
- Answer multi-line phone system with exceptional etiquette and route calls appropriately
- Handle confidential patient records and administrative documentation with HIPAA compliance
- Coordinate with clinical staff to ensure smooth patient flow and urgent response protocols
- Process insurance verifications and billing inquiries accurately
- Maintain a clean, organized reception area and manage office supplies inventory
- Resolve patient concerns promptly and escalate complex issues to supervisors
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years front desk or customer service experience
- Proficiency in Microsoft Office Suite and healthcare management systems
- Strong multitasking abilities with attention to detail
- Excellent communication skills in both English and Spanish
- Ability to work independently during evening hours (6 PM - 6 AM)
- Basic medical terminology knowledge
- Background check and drug screen required