Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Albuquerque Health Group. We're seeking a dedicated professional to serve as the first point of contact for patients and visitors during evening hours. This role is critical to maintaining a welcoming, efficient, and secure environment while supporting our 24/7 patient care operations. Immediate hiring available!
Responsibilities
- Manage front desk operations during night shift (6 PM - 6 AM), including greeting patients, answering calls, and scheduling appointments
- Handle patient registration, insurance verification, and medical record updates with precision
- Coordinate with clinical staff to ensure seamless patient flow and urgent response protocols
- Maintain secure patient confidentiality and HIPAA compliance standards
- Perform light administrative tasks: filing, data entry, and office supply inventory
- Monitor building security systems and manage after-hours visitor access
- Resolve patient inquiries with empathy and professionalism
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of front desk or reception experience in healthcare setting
- Proficiency with EMR systems (Epic, Cerner) and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work independently and multitask in high-pressure situations
- Current CPR certification (or willingness to obtain within 30 days)
- Flexibility to cover occasional weekend shifts