Job Description
Join our award-winning healthcare team as a Night Shift Receptionist at Desert View Medical Center! We're seeking a detail-oriented professional to serve as the first point of contact for patients and visitors during evening hours. This critical role combines exceptional customer service with administrative excellence in a 24/7 care environment. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your contributions make a direct impact on patient experiences. Immediate openings available for dedicated night owls who thrive in dynamic settings.
Responsibilities
- Manage multi-line phone system with professional call routing and message handling
- Greet and register patients with warm, efficient check-in procedures
- Maintain accurate patient records using electronic health record systems
- Coordinate visitor access while ensuring HIPAA compliance protocols
- Process payments, verify insurance, and manage billing inquiries
- Prepare nightly reports and maintain reception area organization
- Collaborate with clinical staff to support seamless patient flow
- Respond to after-hours emergencies following established protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year receptionist or customer service experience
- Proficiency with EHR systems (Epic/EMR preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shift hours
- Strong attention to detail in data management
- Basic medical terminology knowledge
- Flexibility to cover weekend shifts as needed