Job Description
We're seeking a dedicated Night Shift Receptionist to join our dynamic healthcare team in Milwaukee! As the first point of contact during evening hours, you'll ensure seamless patient experiences while supporting our 24/7 operations. This role offers competitive pay, comprehensive benefits, and a collaborative environment where your professionalism directly impacts patient satisfaction. If you thrive in fast-paced settings and excel at multitasking, apply today to become an essential part of our after-hours care ecosystem.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy
- Answer multi-line phone systems and route calls efficiently
- Coordinate with clinical staff for urgent after-hours patient needs
- Maintain secure electronic health records and administrative documentation
- Oversee facility security protocols during overnight shifts
- Process insurance verification and billing inquiries
- Prepare daily reports and manage office supplies inventory
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- Minimum 1 year receptionist or customer service experience
- Proficiency in EMR systems (Epic experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to cover weekends and holidays as needed
- Basic medical terminology knowledge
- Valid Wisconsin driver's license (for occasional errands)