Job Description
Join our award-winning healthcare team as a Night Shift Receptionist and become the cornerstone of our patient experience. This critical role offers competitive compensation, comprehensive benefits, and a supportive environment where your professionalism directly impacts patient satisfaction. Work in a state-of-the-art facility with modern amenities and a collaborative culture that values work-life balance.
As the first point of contact during evening hours, you'll handle high-volume administrative tasks while maintaining a calm, welcoming atmosphere for patients, visitors, and staff. This position is ideal for detail-oriented professionals seeking a stable night schedule with growth opportunities into senior administrative roles.
Responsibilities
- Manage high-volume incoming calls, triage inquiries, and route communications to appropriate departments
- Process patient registrations and verify insurance information with precision
- Maintain secure electronic health records (EHR) systems with strict HIPAA compliance
- Coordinate visitor access and ensure security protocols during night hours
- Schedule appointments and manage provider calendars using advanced scheduling software
- Perform basic clerical duties including data entry, filing, and report generation
- Collaborate with nursing staff on patient flow and emergency protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years of front desk/reception experience in healthcare setting
- Proficiency in EHR systems (Epic or Cerner certification a plus)
- Exceptional communication skills with demonstrated conflict resolution abilities
- Ability to work independently during low-traffic hours with minimal supervision
- Advanced knowledge of HIPAA compliance and patient confidentiality
- Flexibility to cover additional shifts during peak periods