Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Austin Metropolitan Hospital. This critical role ensures seamless patient experiences during evening hours while supporting our 24/7 operations. We offer competitive compensation, comprehensive benefits, and a collaborative environment focused on excellence.
As the first point of contact for patients, visitors, and staff during night shifts, you'll embody our commitment to compassionate care and operational efficiency. Ideal candidates thrive in fast-paced settings and possess exceptional organizational skills.
Responsibilities
- Manage front desk operations and patient check-in/check-out during night shifts
- Handle incoming calls, triage emergencies, and route communications appropriately
- Maintain accurate patient records and scheduling systems
- Coordinate with clinical teams for urgent after-hours requests
- Ensure security protocols and visitor compliance during off-hours
- Prepare daily reports and manage office supplies inventory
- Respond to patient inquiries with empathy and professionalism
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year receptionist or customer service experience
- Strong proficiency with EMR systems and Microsoft Office Suite
- Excellent communication and conflict resolution skills
- Ability to work independently and prioritize tasks during night shifts
- Basic medical terminology knowledge preferred
- Flexibility to cover rotating weekends and holidays
- BLS/CPR certification (or willingness to obtain)