Job Description
Join our dynamic healthcare team as a Night Shift Administrative Assistant at Metro Health Solutions. This critical role ensures seamless operations during overnight hours, supporting our 24/7 patient care mission. We offer competitive compensation, comprehensive benefits, and a supportive team environment. Ideal for detail-oriented professionals seeking flexible schedules and career growth opportunities in Cleveland's thriving healthcare sector.
Responsibilities
- Manage incoming communications including calls, emails, and patient inquiries during overnight hours
- Maintain electronic health records and ensure accurate documentation of overnight activities
- Coordinate cross-departmental communications and urgent matters between shifts
- Prepare daily reports and analytics for morning leadership team review
- Oversee facility access control and security protocols during night operations
- Assist with scheduling, inventory management, and supply chain logistics
- Provide exceptional customer service to patients, families, and staff during off-hours
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years administrative or healthcare support experience
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and EHR systems
- Exceptional organizational skills and attention to detail
- Strong written and verbal communication abilities
- Ability to work independently with minimal supervision during overnight hours
- Flexibility to adapt to changing priorities and urgent situations
- Basic understanding of HIPAA compliance and medical terminology