Job Description
Join our dynamic team as a Weekend Receptionist in Cleveland and enjoy the perfect blend of professional growth and work-life balance. We're seeking a polished, customer-focused professional to manage our front desk operations during weekend shifts. This flexible schedule role offers competitive compensation in a supportive environment where your contributions directly impact patient satisfaction and operational excellence.
As a key ambassador of our brand, you'll create memorable first impressions while handling diverse administrative tasks with precision. Our commitment to employee development ensures you'll receive comprehensive training and opportunities to expand your skill set. If you thrive in fast-paced settings and value autonomy, this role is your gateway to a rewarding career in healthcare administration.
Responsibilities
- Manage front desk operations including patient check-in, appointment scheduling, and call routing
- Process insurance verifications and maintain accurate patient records
- Coordinate with clinical staff to ensure seamless patient flow and communication
- Handle confidential information with HIPAA-compliant discretion
- Resolve patient inquiries with empathy and professionalism
- Prepare daily reports and maintain office supply inventory
- Support weekend facility operations and security protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years receptionist or customer service experience
- Proficiency in scheduling software (e.g., Epic, Athenahealth)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of medical terminology and insurance processes
- Flexibility to adapt to changing schedules and priorities
- Valid Ohio driver's license (for occasional errands)