Job Description
Join our award-winning healthcare team as a Weekend Receptionist where your flexibility makes a difference! We're seeking a warm, professional individual to manage our front desk during weekend hours at our Cleveland clinic. This role offers the perfect blend of structured responsibilities and adaptable scheduling, ideal for students, parents, or professionals seeking work-life balance.
As the first point of contact, you'll create exceptional patient experiences while supporting our medical staff. Enjoy competitive pay, free parking, and a supportive environment where your contribution is valued. If you're organized, friendly, and thrive in dynamic settings, apply today!
Responsibilities
- Manage patient check-ins/check-outs using EMR systems with accuracy and efficiency
- Answer multi-line phone calls, schedule appointments, and route inquiries appropriately
- Collect and verify patient insurance information while maintaining HIPAA compliance
- Coordinate with clinical teams to ensure seamless patient flow and wait time management
- Process payments and maintain accurate financial records for weekend transactions
- Prepare and distribute daily reports for the medical director
- Maintain a clean, welcoming reception area with professional décor
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years of front desk or customer service experience in healthcare setting
- Proficiency with EMR systems (Epic/Meditech a plus) and Microsoft Office Suite
- Exceptional communication skills with ability to de-escalate situations calmly
- Strong organizational skills with attention to detail in scheduling and record-keeping
- Flexibility to work Saturdays (8am-4pm) and Sundays (10am-6pm) as needed
- Basic medical terminology knowledge and HIPAA compliance understanding