Job Description
Join MetroSolutions Group as a Night Shift Receptionist where precision meets hospitality. This pivotal role combines exceptional customer service with meticulous data management in our fast-paced Manhattan headquarters. You'll be the first point of contact for our overnight operations, ensuring seamless communication while maintaining accurate digital records. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of NYC.
Responsibilities
- Manage multi-line phone system and handle high-volume call routing during night shifts
- Perform accurate data entry of client information, schedules, and transaction records
- Coordinate with international teams across time zones using digital communication tools
- Process incoming/outgoing mail, packages, and confidential documents
- Maintain digital filing systems with 99.9% accuracy rate
- Operate office equipment including scanners, printers, and specialized software
- Support emergency response protocols and after-hours client inquiries
Qualifications
- Minimum 2 years receptionist experience with night shift exposure
- Advanced proficiency in MS Office Suite (Excel, Word, Outlook)
- Proven data entry speed (8,000+ keystrokes/hour) with zero-error track record
- Experience with CRM systems (Salesforce preferred)
- Ability to work independently with minimal supervision during off-hours
- Strong problem-solving skills for after-hours operational challenges
- High school diploma or equivalent; associate degree preferred