Job Description
Join our dynamic team as a Night Shift Receptionist at Premier Hospitality Group! We're seeking a professional and energetic individual to manage our front desk operations during evening hours. This is an immediate opportunity to become the first point of contact for our valued guests, ensuring exceptional service around the clock. If you thrive in a fast-paced environment and excel at multitasking, apply today and start your rewarding career journey with us!
Responsibilities
- Manage front desk operations during evening hours (11 PM - 7 AM)
- Handle incoming calls, emails, and guest inquiries with professionalism
- Check guests in/out using our proprietary reservation system
- Coordinate with security and maintenance teams for operational needs
- Process payments and manage billing transactions accurately
- Maintain a clean, organized, and welcoming reception area
- Document all guest interactions and incidents in the digital log system
Qualifications
- High school diploma or equivalent required
- Minimum 1 year front desk or customer service experience
- Proficient in Microsoft Office Suite and reservation software
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks in high-pressure situations
- Flexible schedule availability including weekends and holidays
- Basic first aid/CPR certification preferred
- Strong attention to detail and problem-solving abilities