Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Metropolitan Healthcare Group! We're seeking a professional and adaptable individual to provide exceptional front-desk support during evening hours. Enjoy a flexible schedule while making a meaningful impact in our patients' experiences. This role offers competitive compensation, comprehensive benefits, and opportunities for growth within our award-winning organization.
Responsibilities
- Manage high-volume incoming calls and patient inquiries with empathy and efficiency
- Coordinate patient appointments and maintain accurate scheduling records
- Process insurance verifications and maintain confidential patient files
- Oversee visitor check-in and ensure secure access protocols
- Collaborate with clinical teams to support seamless patient transitions
- Perform administrative duties including data entry and document management
- Uphold HIPAA compliance and privacy standards at all times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years in healthcare reception or customer service role
- Proficiency with EMR systems (Epic experience highly valued)
- Exceptional communication and multitasking abilities
- Strong attention to detail and organizational skills
- Flexibility to work evenings (10 PM - 6 AM) and weekends
- Basic knowledge of medical terminology and insurance processes