Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Metropolitan Health Centers in San Jose! This flexible schedule opportunity offers a competitive hourly wage while providing essential administrative support during critical overnight hours. Enjoy a supportive work environment with modern facilities, comprehensive training, and opportunities for career advancement. Perfect for students, parents, or professionals seeking work-life balance without compromising on professional growth. Apply today and become part of our patient-centered mission!
Responsibilities
- Manage front desk operations during night shifts, including patient check-in/check-out and appointment scheduling
- Answer multi-line phone system, triage urgent calls, and relay messages to clinical staff
- Process insurance verifications and maintain accurate patient records in EHR systems
- Coordinate with security personnel for after-hours facility access and safety protocols
- Prepare daily reports, manage inventory of office supplies, and ensure lobby cleanliness
- Assist with emergency response procedures and communicate critical incidents to on-call providers
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year experience in medical office reception or customer service role
- Proficiency in EHR systems (Epic, Cerner) and Microsoft Office Suite
- Exceptional multitasking abilities with attention to detail in high-pressure situations
- Strong communication skills with ability to de-escalate patient concerns professionally
- Flexibility to work nights (10 PM - 6 AM) and adapt to changing schedules
- Bilingual (English/Spanish) certification highly desirable