Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Baltimore City Medical Center. We're seeking a polished professional to serve as the first point of contact during evening hours, ensuring exceptional patient experiences while maintaining operational excellence. This critical role offers immediate start and competitive compensation.
As the face of our facility during night shifts, you'll create a welcoming atmosphere for patients, visitors, and staff while handling high-volume administrative tasks. The ideal candidate thrives in fast-paced environments and demonstrates exceptional multitasking abilities.
Why join us? Enjoy premium benefits including health insurance, paid time off, and professional development opportunities. Night shift differential applies. Apply now to secure your spot in our growing team!
Responsibilities
- Manage multi-line phone system during evening hours with professional call routing
- Register patients using EMR systems while maintaining HIPAA compliance
- Coordinate visitor access and manage security protocols for night entry
- Process incoming/outgoing mail and manage departmental correspondence
- Assist with patient scheduling and appointment management
- Maintain reception area cleanliness and supply inventory
- Collaborate with security staff for emergency response coordination
- Generate daily reports and administrative documentation
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year receptionist or customer service experience
- Proficiency in EMR systems (Epic or Cerner a plus)
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shifts (11 PM - 7 AM)
- Basic knowledge of medical terminology and healthcare protocols
- Proficient in Microsoft Office Suite and scheduling software
- Valid CPR certification or willingness to obtain