Job Description
Join our award-winning healthcare team as an immediate Night Shift Receptionist! MetroCare Health Group is seeking a professional and energetic individual to manage our front desk operations during evening hours. This critical role ensures seamless patient experiences while supporting our 24/7 care commitment. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available!
Responsibilities
- Manage front desk operations during evening shifts (6 PM - 6 AM)
- Answer multi-line phone systems and route calls efficiently
- Greet patients, visitors, and staff with exceptional customer service
- Schedule appointments and maintain patient records using Epic EMR
- Process registration forms and verify insurance information
- Coordinate with security and nursing teams for emergency protocols
- Manage office supplies and equipment maintenance requests
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with multi-line phone systems and scheduling software
- Strong knowledge of HIPAA compliance and patient confidentiality
- Ability to remain calm and professional during high-pressure situations
- Excellent communication and multitasking skills
- Flexible availability for rotating night shifts (including weekends)
- Basic knowledge of medical terminology preferred