Job Description
Join Metro City Healthcare as a Night Shift Receptionist and become the cornerstone of our patient experience! We're seeking a detail-oriented professional with exceptional communication skills to manage our front desk during evening hours. This flexible schedule role offers the perfect work-life balance while supporting our 24/7 care mission. You'll be the first point of contact for patients, visitors, and staff, ensuring seamless operations after dark. If you thrive in dynamic environments and value autonomy, this is your opportunity to shine in a supportive healthcare setting.
Responsibilities
- Manage front desk operations during night shift hours, greeting patients with professionalism and empathy
- Handle incoming calls, messages, and communications with discretion and efficiency
- Schedule appointments, verify insurance information, and maintain accurate patient records
- Coordinate with clinical staff to ensure smooth patient flow and urgent response protocols
- Maintain a clean, organized reception area and manage office supplies inventory
- Process payments, handle confidential documentation, and adhere to HIPAA compliance standards
- Provide exceptional customer service while multitasking in a fast-paced environment
Qualifications
- High school diploma or equivalent; medical office experience preferred
- Proven customer service skills with ability to remain calm under pressure
- Proficiency in scheduling software and Microsoft Office Suite
- Strong organizational skills with attention to detail and accuracy
- Ability to work independently while collaborating with cross-functional teams
- Flexibility to adapt to changing priorities and emergency situations
- Basic medical terminology knowledge is highly desirable