Job Description
Join our dynamic healthcare team as a Night Shift Receptionist and become the cornerstone of our patient-first operations. This critical role blends exceptional customer service with precise data management in a 24/7 care environment. You'll be the first point of contact for patients, visitors, and staff during overnight hours, ensuring seamless communication while maintaining accurate electronic records. We offer comprehensive training, competitive benefits, and a supportive culture that values your contribution to patient care excellence.
Responsibilities
- Manage multi-line phone system, triage calls, and take accurate messages overnight
- Perform high-volume data entry for patient registration, insurance verification, and medical records
- Greet patients/visitors with professionalism, verify appointments, and handle check-in/check-out procedures
- Maintain secure electronic filing systems and ensure HIPAA compliance for all documentation
- Coordinate with medical staff for urgent patient needs during off-hours
- Prepare nightly reports and manage office supplies inventory
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years receptionist or data entry experience in healthcare setting
- Proficiency in EHR systems (Epic/EMR) and Microsoft Office Suite
- Exceptional typing speed (45+ WPM) with 98% accuracy
- Strong written/verbal communication skills with diverse populations
- Ability to multitask in high-pressure situations with minimal supervision
- Flexibility to work overnight shifts (10 PM - 6 AM) including weekends