Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Citywide Healthcare Services. This critical role combines exceptional customer service with precise data entry to ensure seamless patient experiences during evening hours. You'll be the first point of contact for patients, visitors, and staff, managing confidential information while maintaining a professional and welcoming environment. Perfect for detail-oriented night owls seeking meaningful work in Jacksonville's growing healthcare sector.
Responsibilities
- Manage multi-line phone system and triage patient inquiries during evening hours
- Perform accurate data entry for patient records, appointments, and billing systems
- Coordinate with medical staff for urgent patient needs after hours
- Process registration forms and insurance documentation with precision
- Maintain secure handling of confidential patient information
- Assist with administrative tasks including filing, scanning, and scheduling
- Support facility security protocols during overnight operations
Qualifications
- Minimum 1 year receptionist or administrative experience
- Proficient in data entry with 45+ WPM typing accuracy
- Strong knowledge of HIPAA compliance and medical terminology
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Proficient with Microsoft Office Suite and EHR systems
- High school diploma or equivalent required
- Healthcare facility experience preferred