Job Description
Join our dynamic healthcare team as a Night Shift Receptionist where you'll be the cornerstone of patient experiences during critical overnight hours. This role combines exceptional customer service with precise data management in a fast-paced environment. If you thrive in nighttime settings and possess meticulous attention to detail, this opportunity offers career growth in Jacksonville's thriving healthcare sector.
Responsibilities
- Manage patient check-in/check-out processes with accuracy and empathy
- Enter and maintain electronic health records (EHR) with 99.5%+ precision
- Handle multi-line phone systems and triage urgent after-hours calls
- Coordinate with on-call medical staff for emergency situations
- Process insurance verification and billing documentation
- Maintain secure patient confidentiality protocols
- Prepare daily operational reports for morning staff
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proven data entry skills with 10,000+ keystrokes per minute
- Proficiency in Microsoft Office Suite and EHR systems
- Ability to work independently during overnight hours
- Basic medical terminology knowledge preferred
- Flexibility to cover weekend rotations
- High school diploma or equivalent required
- Background check and drug screen clearance mandatory