Job Description
Join MetroCare Health as a Night Shift Receptionist and become the first point of contact for our patients during critical evening hours. We're seeking a professional, compassionate individual to manage front desk operations while ensuring a seamless patient experience in our state-of-the-art Austin facility. This role offers unparalleled flexibility with rotating schedules and the opportunity to work in a dynamic healthcare environment.
Our ideal candidate thrives in fast-paced settings, possesses exceptional organizational skills, and maintains composure during peak hours. With competitive compensation and comprehensive benefits, this position provides a stable career path with growth opportunities into administrative leadership roles.
Responsibilities
- Manage patient check-in/check-out processes during night shift hours with accuracy and efficiency
- Answer multi-line phone system, triage calls, and route communications to appropriate departments
- Coordinate appointment scheduling using Epic EMR system while maintaining calendar integrity
- Process insurance verifications and collect co-pays using HIPAA-compliant protocols
- Prepare nightly reports, manage medical records, and ensure HIPAA compliance
- Coordinate with security team for facility access and emergency protocols
- Maintain sterile reception area and manage office inventory
Qualifications
- Minimum 2 years of front desk or receptionist experience in healthcare setting
- Proficiency with EMR systems (Epic preferred) and MS Office Suite
- BLS/CPR certification required (or obtainable within 30 days)
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure environments while maintaining professionalism
- Flexibility to work rotating night shifts (7 PM - 7 AM)
- Strong attention to detail with proven data entry accuracy
- Associate's degree in healthcare administration or related field preferred