Job Description
Join our dynamic healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical after-hours care. We're seeking a professional, compassionate individual to manage front-desk operations overnight, ensuring seamless patient experiences while maintaining strict confidentiality standards. This immediate opening offers competitive pay, comprehensive benefits, and a supportive work environment in Baltimore's thriving medical district.
As a key member of our overnight staff, you'll handle administrative tasks with precision and empathy, directly contributing to patient satisfaction and operational efficiency. If you excel in high-pressure situations and value patient-centered care, we encourage you to apply today.
Responsibilities
- Manage patient intake, scheduling, and registration during overnight hours
- Answer multi-line phone system and triage urgent calls appropriately
- Process insurance verifications and maintain accurate patient records
- Coordinate with on-call medical professionals for emergency situations
- Manage office supplies, inventory, and equipment maintenance
- Assist with basic billing procedures and payment collections
- Ensure HIPAA compliance and strict confidentiality protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years receptionist or customer service experience
- Proficiency in Microsoft Office Suite and EMR systems
- Exceptional communication and conflict resolution skills
- Ability to remain calm during emergency situations
- Flexibility to work nights, weekends, and holidays
- Valid Maryland driver's license and reliable transportation
- Basic medical terminology knowledge required