Job Description
Join our dynamic team at Baltimore Metropolitan Services as a Full-Time Receptionist! We're seeking a polished professional to serve as the first point of contact for our clients, combining exceptional customer service with precise data management skills. This hybrid role requires both warm front-desk presence and meticulous backend record-keeping. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of downtown Baltimore.
Responsibilities
- Manage front desk operations including call routing, visitor greeting, and mail processing
- Accurately enter and maintain client data in CRM systems with zero-error tolerance
- Schedule appointments and coordinate meeting logistics for executive teams
- Handle confidential information with discretion and maintain HIPAA compliance standards
- Process incoming/outgoing communications and manage office inventory
- Assist with administrative tasks like document scanning and report generation
- Train junior staff on office protocols and data entry best practices
Qualifications
- Minimum 2 years receptionist or administrative support experience
- Proven data entry proficiency with 10,000+ keystrokes per minute accuracy
- Expert knowledge of Microsoft Office Suite (Outlook, Word, Excel)
- Exceptional verbal communication and professional phone etiquette
- Ability to multitask in fast-paced environments with competing priorities
- High school diploma or equivalent; associate degree preferred
- Experience with Salesforce or similar CRM platforms strongly preferred