Job Description
Join our dynamic healthcare team as a Flexible Schedule Receptionist at Baltimore City Medical Center! We offer a full-time position with adaptable hours to support work-life balance, competitive benefits, and a collaborative environment. As the first point of contact, you'll create exceptional patient experiences while managing administrative operations with precision. Our modern facility values professionalism, compassion, and innovation—making this an ideal opportunity for career growth in Baltimore's thriving healthcare sector.
Responsibilities
- Manage patient check-in/out processes efficiently using electronic health records (EHR)
- Coordinate multi-department scheduling and appointment logistics
- Handle high-volume phone calls and digital communications with professionalism
- Process insurance verifications and maintain accurate patient documentation
- Assist with billing inquiries and basic financial transactions
- Collaborate with clinical staff to ensure seamless patient flow
- Uphold HIPAA compliance and strict confidentiality standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years receptionist or administrative experience in healthcare
- Proficiency in EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite
- Exceptional communication and conflict-resolution skills
- Ability to adapt schedule with 24/7 rotational availability (day/night/weekend shifts)
- Certification in Medical Administrative Assistance (CMAA) a plus
- Strong attention to detail and multitasking capabilities
- Valid Maryland driver's license if required for off-site duties