Job Description
Join our award-winning downtown Cleveland team as a Weekend Receptionist! We're seeking a polished professional to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value creating memorable first impressions. Enjoy competitive pay, flexible scheduling, and immediate start date in our state-of-the-art facility near the Gateway District.
As the face of our operations, you'll coordinate high-traffic check-ins, manage multi-line phone systems, and resolve inquiries with grace. Our commitment to excellence means providing comprehensive training and a supportive team environment. If you're passionate about hospitality and seeking weekend work with growth potential, apply today!
Responsibilities
- Manage guest check-ins/checkouts using our proprietary reservation system
- Handle 15+ incoming calls daily, transferring and taking detailed messages
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial transaction records
- Prepare weekend activity schedules and distribute to guest services team
- Operate office equipment including printers, scanners, and booking software
- Uphold brand standards through consistent cleanliness and professional presentation
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with Microsoft Office Suite and reservation systems
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Professional appearance and polished phone etiquette
- Valid Ohio driver's license preferred
- Weekend availability (Fri/Sat/Sun) required
- Basic knowledge of Cleveland area attractions a plus