Job Description
Join our dynamic team as a Night Receptionist at Premier Hospitality Group in Charlotte, NC! We're seeking a professional, customer-focused individual to manage our front desk operations during evening hours. This immediate-hire opportunity offers competitive pay, a supportive work environment, and the chance to be the first point of contact for our valued guests. If you thrive in fast-paced settings and excel in creating positive experiences, apply today!
Responsibilities
- Manage front desk operations during night shift (10 PM - 6 AM)
- Check in/out guests using hotel management software
- Answer multi-line phone calls and direct inquiries
- Process payments and maintain accurate financial records
- Coordinate with security and maintenance teams
- Prepare end-of-night reports and reconcile daily transactions
- Uphold brand standards through exceptional guest interactions
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible schedule availability including weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of emergency procedures