Job Description
Join our dynamic team at Urban Wellness Center as a Weekend Receptionist and become the first point of contact for our patients! We're seeking a warm, professional individual to manage front desk operations during our busiest weekend hours. This is an immediate opportunity to make a meaningful impact in a supportive healthcare environment while enjoying a flexible weekend schedule.
As a key member of our administrative team, you'll ensure seamless patient experiences through exceptional customer service, accurate scheduling, and maintaining a welcoming atmosphere. If you're passionate about healthcare administration and thrive in fast-paced environments, we encourage you to apply today!
Responsibilities
- Manage patient check-in/check-out processes efficiently using our EMR system
- Answer multi-line phone calls, schedule appointments, and handle inquiries
- Maintain clean and organized reception area with professional appearance
- Process insurance verifications and collect co-payments accurately
- Coordinate with clinical staff to ensure smooth patient flow
- Manage medical records and confidential information securely
- Assist with basic office tasks (faxing, filing, inventory management)
Qualifications
- High school diploma or equivalent required; associate degree preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with EMR systems (Epic or NextGen a plus)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask effectively in a fast-paced environment
- Basic knowledge of medical terminology and insurance processes
- Weekend availability (Saturday/Sunday, 8am-6pm shifts)