Job Description
Join our award-winning healthcare team as a Weekend Receptionist and be the first point of contact for our valued patients. We're seeking a polished professional to manage front desk operations during high-traffic Saturday/Sunday shifts in our state-of-the-art facility. This immediate hire opportunity offers competitive compensation, comprehensive training, and a supportive environment where your contributions directly impact patient satisfaction.
Enjoy a dynamic role with flexible scheduling, growth potential into full-time positions, and benefits including health insurance (50% covered), paid time off, and continuing education stipends. Perfect for candidates seeking weekend-only work with weekdays free!
Responsibilities
- Manage patient check-in/check-out processes using EMR systems with 99% accuracy
- Handle multi-line phone system, triage calls, and schedule appointments efficiently
- Process insurance verifications and collect co-pays while maintaining HIPAA compliance
- Coordinate with clinical staff to ensure seamless patient flow and wait time optimization
- Maintain immaculate front desk environment and manage office supply inventory
- Resolve patient inquiries with empathy and professionalism, escalating complex issues appropriately
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency in Microsoft Office Suite and EMR systems (Epic preferred)
- Exceptional communication skills with ability to de-escalate situations
- High school diploma or equivalent; healthcare certification a plus
- Ability to work independently and make sound judgment calls
- Flexibility to cover weekend shifts (Sat/Sun) 7am-7pm
- Valid Tennessee driver's license and reliable transportation