Job Description
Join our award-winning healthcare team as a Receptionist with flexible scheduling options! We're seeking a polished professional to create exceptional first impressions at our state-of-the-art Baltimore facility. Enjoy work-life balance with adjustable hours while supporting our mission to deliver compassionate care. This hybrid role offers competitive benefits and growth opportunities in a supportive environment.
Responsibilities
- Manage multi-line phone system with exceptional call handling and transfer protocols
- Coordinate patient appointments and maintain dynamic scheduling calendar
- Greet visitors warmly, verify credentials, and manage check-in/check-out processes
- Process incoming mail, packages, and manage office supply inventory
- Support administrative functions including data entry and document management
- Collaborate with clinical teams to ensure seamless patient flow
- Maintain strict HIPAA compliance and confidentiality standards
Qualifications
- Minimum 2 years professional front desk or reception experience
- Expertise in scheduling software (e.g., Calendly, ZenPlanner)
- Exceptional communication and conflict resolution skills
- Proficiency in Microsoft Office Suite and electronic health records (EHR)
- Ability to multitask in fast-paced healthcare environment
- Flexibility to work evenings/weekends as needed
- CPR certification preferred (training provided)
- Positive attitude with commitment to patient-centered care