Job Description
Join our award-winning team as the face of Baltimore Business Solutions! We're seeking a polished Receptionist to create exceptional first impressions in our downtown Baltimore office. This role is perfect for a detail-oriented professional who thrives in a fast-paced environment and values community engagement. Enjoy competitive pay, comprehensive benefits, and a vibrant workspace in the heart of Baltimore's business district.
Responsibilities
- Manage multi-line phone system and professionally route 50+ daily calls
- Greet and assist 30+ visitors daily with exceptional customer service
- Coordinate office calendar, meetings, and conference room bookings
- Process incoming/outgoing mail and manage office supply inventory
- Maintain digital filing systems and update CRM records daily
- Support HR initiatives including new hire onboarding paperwork
- Assist with local event coordination and community outreach programs
Qualifications
- Minimum 2 years professional receptionist or customer service experience
- Proficiency in Microsoft Office Suite and scheduling software
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced environment with minimal supervision
- High school diploma or equivalent; college degree preferred
- Experience with multi-line phone systems (Avaya system preferred)
- Knowledge of Baltimore metro area for visitor assistance