Job Description
Join our prestigious team at Elegant Hospitality Group, where we deliver exceptional guest experiences in the heart of New Orleans. We're seeking a polished and professional Receptionist to serve as the first point of contact for our luxury hotel. This full-time role offers competitive compensation, comprehensive benefits, and a vibrant work environment in the French Quarter.
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage multi-line phone system and route calls to appropriate departments
- Coordinate meeting room reservations and event logistics
- Maintain immaculate front desk appearance and supply inventory
- Process guest payments and manage billing inquiries
- Collaborate with concierge and housekeeping teams
- Utilize PMS software for reservation management
Qualifications
- High school diploma or equivalent required
- 2+ years hospitality or customer service experience
- Proficiency in Opera PMS or similar reservation systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Professional appearance and demeanor
- Basic knowledge of New Orleans attractions and services