Job Description
Join our vibrant team as a Night Shift Receptionist at the Grand Orleans Hotel, where Southern hospitality meets modern luxury. This key role ensures seamless operations during evening hours, providing exceptional service to our discerning guests. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of New Orleans' French Quarter. Perfect for night owls seeking a stable career with growth opportunities.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth during evening shifts
- Handle high-volume phone calls and reservations with professionalism
- Address guest inquiries and resolve concerns promptly
- Coordinate with security and housekeeping teams for smooth operations
- Maintain accurate records and manage front desk systems
- Assist with emergency protocols and incident reporting
- Prepare end-of-shift reports and handover documentation
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and multitasking skills
- Proficiency in hotel management software (Opera preferred)
- Ability to work independently during overnight hours
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible schedule availability (weekends/holidays)
- Basic knowledge of New Orleans attractions a plus