Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at MetroCare Solutions! This pivotal role combines exceptional customer service with precise data management in a fast-paced 24/7 environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make a difference in patient care during critical overnight hours.
Responsibilities
- Manage multi-line phone systems and triage emergency calls during overnight hours
- Perform accurate data entry of patient information, billing codes, and scheduling details
- Greet and assist patients/families with check-in procedures using EMR systems
- Coordinate with on-call medical staff and security teams for urgent matters
- Maintain strict HIPAA compliance and secure handling of confidential records
- Generate daily reports and reconcile administrative documentation
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year experience in administrative/reception role
- Proven data entry proficiency with 10,000+ keystrokes per minute accuracy
- Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook)
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Certification in medical terminology or healthcare administration a plus
- Valid Pennsylvania driver's license and reliable transportation