Job Description
Join our dynamic team as a Night Shift Receptionist at Frontier Solutions Group in Colorado Springs! This pivotal role combines exceptional customer service with precise data management in a fast-paced environment. You'll be the first point of contact for our clients while maintaining critical administrative systems. We offer competitive pay, comprehensive benefits, and opportunities for career growth in a supportive workplace culture.
Responsibilities
- Manage front desk operations during night shift (5 PM - 1 AM) including call routing and visitor management
- Perform accurate data entry into CRM and proprietary databases with strict attention to detail
- Coordinate with night security teams and external vendors for facility access
- Process incoming communications (emails, faxes, voicemail) and prioritize urgent matters
- Maintain digital filing systems with version control protocols
- Assist with report generation using Excel and internal software tools
- Adhere to HIPAA compliance standards for sensitive client information
Qualifications
- Minimum 2 years receptionist or customer service experience
- Proficient in data entry with typing speed of 45+ WPM and 98% accuracy
- Advanced knowledge of Microsoft Office Suite (Excel, Word, Outlook)
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently during overnight hours
- Experience with CRM systems (Salesforce preferred)
- High school diploma or equivalent; additional administrative certification a plus