Job Description
Join our dynamic team as a Night Shift Receptionist at CityView Hospitality Group! We're seeking a professional, customer-focused individual to manage front desk operations during evening hours. This immediate opening offers competitive pay, comprehensive benefits, and a supportive work environment. If you thrive in fast-paced settings and excel at creating exceptional guest experiences, apply today!
Responsibilities
- Manage front desk operations including check-ins, check-outs, and guest inquiries
- Answer multi-line phone calls and route communications appropriately
- Process reservations and maintain accurate guest records
- Coordinate with security and maintenance teams during overnight shifts
- Handle billing inquiries and payment processing
- Prepare daily reports and manage office supplies
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Arizona driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Tucson area attractions/services
- Proven ability to work independently with minimal supervision