Job Description
Join our award-winning hospitality team as a Night Shift Receptionist at Grand Resort & Casino! We're seeking a polished professional to deliver exceptional guest experiences during our high-energy evening operations. This is an immediate opportunity with competitive pay, comprehensive benefits, and career growth potential in Las Vegas' premier entertainment destination. As the first point of contact for our international clientele, you'll embody our commitment to luxury service while managing front desk operations with precision and warmth.
Responsibilities
- Manage check-in/check-out processes for VIP and standard guests with speed and accuracy
- Handle multi-line phone system and coordinate with security, valet, and concierge teams
- Process cash transactions, manage safe operations, and balance nightly reports
- Resolve guest inquiries and complaints with discretion and professionalism
- Maintain security protocols for night access and emergency procedures
- Coordinate with housekeeping and maintenance departments for urgent requests
- Update guest records in property management systems with precision
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Strong cash handling and basic accounting knowledge
- Proficiency in Opera, Delphi, or similar property management systems
- Exceptional communication skills and multilingual abilities (Spanish/Chinese preferred)
- Ability to work independently during high-pressure situations
- Valid Nevada Gaming Card (or willingness to obtain immediately)
- Flexible schedule including weekends, holidays, and overnight shifts