Job Description
Join our dynamic hospitality team as a Night Shift Receptionist in the heart of Boston! We're seeking a professional, energetic individual to provide exceptional guest experiences during evening hours. Enjoy a flexible schedule that accommodates your lifestyle while working in a vibrant downtown location. This role offers competitive pay, comprehensive training, and growth opportunities within our expanding organization.
What We Offer: Competitive hourly rate, free parking, health benefits eligibility, and a supportive team environment. Perfect for students, night owls, or those seeking work-life balance!
Responsibilities
- Manage front desk operations during evening hours with exceptional professionalism
- Handle guest check-ins/checkouts using property management systems
- Answer multi-line phone calls and route communications efficiently
- Process payments and manage cash handling procedures
- Coordinate with security and housekeeping teams for seamless operations
- Maintain accurate guest records and reservation details
- Address guest inquiries and resolve concerns promptly
Qualifications
- Previous receptionist or customer service experience required
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Strong communication and multitasking abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; college preferred
- Ability to stand for extended periods
- Attention to detail and problem-solving skills
- Basic knowledge of Boston area attractions and services