Job Description
Join our dynamic healthcare team as a Night Shift Receptionist at Oakland Medical Center! We're seeking a dedicated professional to serve as the first point of contact during evening hours, ensuring exceptional patient experiences while maintaining smooth clinic operations. This full-time position offers competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment. If you thrive in fast-paced settings and possess exceptional communication skills, apply today!
Responsibilities
- Greet and assist patients/visitors with professionalism and empathy during evening hours
- Manage multi-line phone system, triage calls, and schedule appointments
- Handle patient registration, insurance verification, and medical record updates
- Maintain secure patient information and HIPAA compliance protocols
- Coordinate with clinical staff to ensure seamless patient flow
- Manage office supplies, mail, and facility security during night shift
- Process payments and maintain accurate financial records
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year receptionist or customer service experience
- Proficiency with medical software (Epic/Medent a plus)
- Exceptional communication and multitasking abilities
- Night shift availability (7 PM - 7 AM, rotating weekends)
- Basic knowledge of medical terminology and insurance processes
- Strong organizational skills with attention to detail
- Ability to remain calm under pressure during emergencies