Job Description
Join our dynamic healthcare team as a Night Shift Receptionist and become the first point of contact for patients during critical evening hours. We're seeking a dedicated professional to manage front desk operations, ensure seamless patient experiences, and maintain a secure environment. This immediate opening offers competitive compensation and growth opportunities in a fast-paced medical facility.
As a key member of our administrative team, you'll handle high-volume call traffic, manage appointment scheduling, and assist with patient check-ins/out procedures. Your role is essential to maintaining our clinic's reputation for exceptional service during overnight hours.
Responsibilities
- Manage multi-line phone system, screening and directing calls to appropriate departments
- Greet and register patients, verifying insurance and collecting co-pays
- Maintain accurate patient records using EHR systems (Epic experience preferred)
- Coordinate with security team for after-hours facility access protocols
- Process incoming/outgoing mail and manage office supply inventory
- Assist with emergency triage protocols during overnight hours
- Prepare daily reports for next-day administrative team
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with Microsoft Office Suite and scheduling software
- Ability to work independently during overnight hours (6 PM - 6 AM)
- Strong attention to detail and HIPAA compliance knowledge
- Excellent communication skills and conflict resolution abilities
- Flexibility to cover weekend shifts as needed
- High school diploma or equivalent required; Associate's degree preferred
- Basic first aid/CPR certification (or willingness to obtain)